If, for any reason, we are unable to supply an item, we will notify you as soon as possible. You will be refunded the cost of the goods and may choose to cancel the whole order within 30 days.
InnerGeek is committed to protecting, respecting your privacy and complying with data protection regulations.
This Statement explains when and why we collect personal information, how we use it, and how we keep it secure. The Statement may change from time to time, but the latest version will always appear on our website.
In compliance with regulations, personal information is only held when legally required, in support of contractual requests, for the legitimate purposes of running our organisation or with your consent.
Personal Information we Collect and Hold
We obtain and retain personal information in several ways, these are:
How we use this Information and Why
We use personal information for a range of purpose, which are:
How we Store and Secure Personal Information
When we receive personal information, we take all appropriate precautions to ensure that it is retained securely. Only authorised persons are allowed access to it. All personal information held in electronic format is protected by strong passwords and is subject also to a secure process for holding backup copies. All personal information held on paper is retained in locked storage.
All personal information held by us is subject to a defined retention period, often a set period of years from your last contact or transaction with us. Details are available upon request (see below.)
Please note that transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted over the internet to us or any information that you request from us by email when sent to you.
When we Share Personal Information
We do not share Personal Information with other organisations.
Your Rights and Exercising Them
You have a right to request the rectification of any inaccuracies in information which we hold about you.
You have a right to object to any use that we make of your personal information and we must desist from making that use unless we are able to demonstrate compelling grounds for not doing so.
You have a right to request the permanent removal of personal information held about and we must comply unless we are able to demonstrate compelling grounds for not doing so.
You have a right of access to the information which we hold about you, to see it or to have a copy of it in a paper or machine transferable format.
How to Exercise Your Rights or Make Other Enquiries
To exercise any of the above rights or to enquire further about any aspect of this Statement, please email firstname.lastname@example.org or call 0333 567 0867
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. How can you stop receiving email from us? Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to email@example.com for review.
Unless and until we despatch the goods to you, there will be no contract in place between yourself (the customer) and Innergeek.
Delivery will be made to the address specified by you on the completed order form. If your order is placed on a working day before 3pm and the items are in stock, we will attempt to despatch that day. In the event that we are unable to provide the requested delivery option we will let you know before the order is despatched at which point you will be offered to cancel the order to receive a full refund. We endeavour to secure delivery within 3 working days of the date of your order but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. If we cannot deliver within this time we shall notify you immediately by email or phone and try to agree an alternative date with you. If we cannot agree an alternative date, you will be offered a refund of the cost of the goods and the delivery charge where applicable. Even when an express service has been selected it is not guaranteed and Innergeek shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. On these occasion you can return the goods to us unopened at your expense and receive a full refund on the goods and outgoing mail.
You have the right to cancel your order up to 7 days after the day following the delivery, by advising our Customer Services team by post, or e-mail (firstname.lastname@example.org). If the goods have already been despatched at the date of receipt of your cancellation of the order, you must return the goods to us unopened and at your cost and we will refund you the price of the goods, but not carriage costs within 30 days beginning with the day on which notice of cancellation was given. The cost of return carriage must be borne by you. Special ordered items i.e. items that are not normally a stocked line may not be returned, you will be notified of this at the time of ordering. Electrical components may not be returned if the packaging is opened. All items that are returned that have been correctly supplied will be subject to a 20% restocking charge. If you do not return the goods within 30 days of your notice of cancellation, your payment will be refunded after deducting the cost of recovering the goods. This does not affect your statutory rights.
Payments are accepted via the website by World Pay or PayPal, your card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order, at which point payment will be collected.
If you have an order query or any questions concerning these trading terms, please e-mail us at email@example.com Innergeek Ltd
VNR Trading Ltd,
UK Registered Number: 10615546